Frequently asked questions
DELIVERY
How much is delivery?
We offer a flat rate delivery of £3.99 per order via Royal Mail.
How long does delivery take?
Standard shipping in the UK takes 2-4 working days.
What courier do you use?
We partner with Royal Mail to ensure your orders reach you safely and on time.
How do I track my order?
Once you have placed an order, we will send you a tracking number via email. You will be able to view the date your item is in process to the date of shipment to the date of delivery.
RETURNS
How do I return an order?
You can easily return your order through our Return Portal, which will guide you step by step through the process. If you have any questions, please contact us at contact@ruvee.co.uk
Can I return an item for an exchange instead of a refund?
If you need a different size, we offer size exchanges within 14 days of delivery.
Please note the following conditions:
• Exchanges are limited to one exchange per order.
• Customers are responsible for the cost of returning the original item.
• Once we receive and inspect the returned item, we will ship the replacement item free of charge.
• Exchanges are subject to product availability.
• Items must be unworn, unused, and returned in their original condition.
If the requested size is unavailable, our team will contact you to arrange the best alternative solution.