Frequently asked questions
DELIVERY
How much is delivery?
We offer a flat rate delivery of £3.59 per order via Royal Mail.
How long does shipping take?
Standard shipping in the UK takes 2–5 working days.
What courier do you use?
We partner with Royal Mail to ensure your orders reach you safely and on time.
How do I track my order?
Once you have placed an order, we will send you a tracking number via email. You will be able to view the date your item is in process to the date of shipment to the date of delivery.
RETURNS
How do I return an order?
You can easily return your order through our Return Portal, which will guide you step by step through the process. If you have any questions, please contact us at contact@ruvee.co.uk
Can I return an item for an exchange instead of a refund?
We do not offer free exchanges. All returned items will be refunded once they’ve been inspected, this may take up to 10 working days. If you need a different size or colour of an item, you’ll need to place a new order.